Refund policy

Returns

Our bespoke Toycessories™ can not be returned or refunded as they are custom-made as per your selection. We also cannot issue refunds on gift cards.

We will only accept exchanges in case of fault or damage, so we advise you to inspect your Toycessory™ carefully upon receipt. 

If there is a fault or damage, we have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange for a faulty item, you can contact us at hello@withyou.toys, explaining and providing photos showing the fault or damage. Once we have seen proof and your exchange is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. You will have 10 working days to return the item to us. Items sent back to us without first requesting an exchange will not be accepted.

Once we have received and inspected the item and your exchange is approved, we will arrange for a replacement to be sent out to you, and we will cover the cost of the P&P.

You can always contact us for any return questions at hello@withyou.toys 

Refunds

We will only refund items from our ready-to-sell category.
To start a return for a ready-to-sell item, you can contact us at hello@withyou.toys. Once we receive your request and your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. You will have 10 working days to return the item to us. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@withyou.toys.

For more details, please see our T&Cs