FAQs

What's Included

Every WITH YOU Toycessory® includes:

    • Your bespoke Necklace or Clip-on with your choice of coloured string and 4 charms (a wooden heart, a metal charm, a pom-pom and a fabric snack).
    • A super soft plush storage bag.
    • Your personalised Love Ritual booklet, secured to the bag with a clip, ready for your moments of connection.
    • A branded gift box made using high-quality recycled card

Materials & Dimensions

Designed to be lightweight, tactile and ready for everyday adventures.

Details of the components:

    • Strings: printed cotton jersey knit
    • Hearts: sustainable beech wood with water-based stain. 2.5cm
    • Pom-pom: synthetic yarn. 2cm
    • Snacks: nylon fabric with recycled polyester fill. 2.5-3cm
    • Enamel Charms: nickel-free zinc alloy metal with enamel paint. 3cm
    • Necklace: printed cotton jersey knit and recyclable phthalate-free PP safety clasp. Necklace size 50cm lenght
    • Clip-On: printed cotton jersey strings (10cm long) and nickel-free painted metal clip (3cm)
    • Gift box and Booklet: recycled paperboard
    • Soft Bag: Baby boa polyester. 16x14cm
    • Small metal rings: nickel-free zinc alloy

All materials have been carefully selected for durability, comfort and safety. As much as possible, we have used recycled and recyclable materials. Sustainability is really important to us, and we will always strive to work with companies and use materials that respect our planet as much as we do. 

Safety Information

Not suitable for children under 36 months. Contains small parts.

WITH YOU Toycessories® are designed as comforting accessories and emotional support tools. They are not intended for biting, mouthing, chewing or teething.

Remove before bedtime, naps, active play, sports or water activities.

Our products have been independently tested by an accredited laboratory and comply with applicable UK, EU and US toy safety requirements.

    • BS EN 71-1:2014+A1:2018 – Mechanical and Physical Properties
    • BS EN 71-2:2020+A1:2025 – Flammability
    • BS EN 71-3:2019+A2:2024 – Migration of Certain Elements
    • REACH (EC) No. 1907/2006 – Tested for applicable chemical safety requirements, including cadmium, lead and nickel release.
    • ASTM F963-23 – Standard Consumer Safety Specification for Toy Safety, including labelling, mechanical safety and flammability requirements.

Products are assembled to order and subject to 100% inspection. In addition, all individual components are subject to batch identification and traceability controls. 

Care Instructions

To help your Toycessories® last longer:

    • Wipe wooden and metal parts with a soft, damp cloth.
    • Spot clean fabric elements only and allow to air dry.
    • Do not machine wash or tumble dry.
    • Do not soak wooden and metal components in water.
    • Store in the plush bag when not in use.
    • Check regularly for signs of wear and discontinue use if any component becomes damaged.

Delivery & Returns

We aim to dispatch orders within 2–4 working days.

UK delivery is tracked, with the following options for up to 4 products in one order:

£4.00 — Standard delivery (3–5 working days)
£7.00 — Express delivery (1–2 working days)

Our flat delivery rates cover up to 4 products per order. Please note we currently only ship within the United Kingdom.

As each WITH YOU Toycessory® is custom-made to your chosen design, we cannot accept returns or offer refunds for change of mind.

If your item arrives faulty or damaged, please contact us within 14 days of delivery at hello@withyou.toys with photos to explain the issue. Once approved, we'll arrange a replacement and cover the return postage.

For full details, please see our Returns Policy.